Privacy Policy

1. Overview

Bin There Storage Guys ("we," "us," or "our") operates the website btstorageguys.com. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect information you provide directly when you place a booking or contact us:

• Full name
• Email address
• Phone number
• Delivery address
• Rental dates and bin quantity
• Payment information (processed securely via Stripe — we do not store card numbers)

We also automatically collect certain technical data when you visit our site:

• IP address and browser type
• Pages visited and time spent on the site
• Referring URL (e.g., the Google Ad that brought you here)
• Device and operating system information

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your bin rental order
• Contact you about your reservation (confirmation, delivery updates, pickup scheduling)
• Send a rental agreement for your signature
• Respond to inquiries and support requests
• Improve our website and services
• Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. Cookies & Analytics

Our website uses cookies and similar tracking technologies to improve your experience and analyze site traffic.

Google Analytics — We use Google Analytics to understand how visitors interact with our site (pages viewed, session duration, traffic sources). Google Analytics collects data anonymously and does not identify individual users. You can opt out via the Google Analytics Opt-out Browser Add-on.

Google Ads — We run advertising on Google. Google may use cookies to show you our ads based on your prior visits to our site. You can manage ad preferences at adssettings.google.com.

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

5. Data Sharing

We share your information only with trusted service providers who help us operate our business:

• Stripe — payment processing
• Supabase — secure database hosting for orders
• Resend — transactional email delivery (confirmations, agreements)
• Google — analytics and advertising

Each provider is bound by their own privacy policies and data protection commitments. We do not authorize them to use your data for any purpose other than providing services to us.

6. Data Retention

We retain your personal information for as long as necessary to fulfill your order, comply with legal obligations, and resolve any disputes. Order records are generally kept for a minimum of 3 years for business and tax purposes.

7. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or destruction. These include secure HTTPS connections, access-controlled databases, and encrypted payment processing via Stripe.

No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

8. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your data (subject to legal retention requirements)
• Opt out of marketing communications at any time

To exercise any of these rights, contact us at the address below.

9. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our website after any changes constitutes acceptance of the updated policy.